At Swadeshi Flavors, we bring the authentic taste of traditional Indian Achaar (Pickles) and other traditional food products to your doorstep. Since our products are food items prepared and packed for consumption, we follow specific return and refund guidelines to maintain product quality, hygiene, and customer safety.

This Return & Refund Policy applies to purchases made through https://swadeshiflavors.com.

Return of Products

Due to the nature of our business and for food safety and hygiene reasons, we generally do not accept returns of food products once they have been delivered. However, if you receive a product that is damaged, leaking, incorrect, defective, or otherwise unsuitable due to an issue during packing or delivery, please contact us promptly.

Eligible Return / Replacement Cases-

A return or replacement request may be considered in the following situations:

• Wrong product received
• Product missing from the order
• Product received in damaged condition
• Product received with leakage
• Package received in an opened or tampered condition
• Product damaged during transportation
• Any other genuine issue attributable to Swadeshi Flavors

All requests are subject to verification by our team.

Damaged or Leaking Achaar-

If an Achaar jar, bottle, or food package arrives damaged or leaking, please take clear photographs of the outer packaging and product before disposing of or using it..

Contact us as soon as possible with:

• Order number
• Customer name
• Registered mobile number
• Photographs/videos of the package
• Photographs of the damaged or leaking product
• Description of the problem

Our team will review the complaint and, where applicable, arrange a replacement or refund.

Wrong Product -

If you receive a product different from the product ordered, please inform us promptly after delivery. After verification, we may provide a replacement or applicable refund.

Refund Eligibility

A refund may be considered when:

• The ordered product cannot be supplied
• Swadeshi Flavors cancels a prepaid order
• A verified damaged or incorrect product cannot be replaced
• A genuine delivery-related issue is confirmed
• Any other refund is approved by Swadeshi Flavors under applicable circumstances

Refund eligibility will be determined after reviewing the individual case.

Refund Process-

Once a refund is approved, the applicable amount will generally be processed through the original payment method or another appropriate payment method. The time required for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

Non-Returnable Situations -

Returns or refunds may not be accepted for:

• Change of mind after delivery
• Personal taste or preference
• Incorrect product selected by the customer
• Incorrect or incomplete delivery address provided by the customer
• Products damaged after successful delivery due to improper handling
• Products that have been opened, consumed, or used

Traditional Achaar may have natural variations due to ingredients, preparation methods, seasonality, and traditional processing. Such normal variations do not necessarily indicate a product defect.

Product Quality-

We take reasonable care in selecting, preparing, packing, and dispatching our products. However, customers should follow the storage and consumption instructions provided with the product.
Once delivered, proper storage and handling of food products becomes the customer's responsibility.

Return Request Time

Customers should report any damaged, incorrect, leaking, or missing product within 48 hours of delivery so that our team can investigate the issue promptly. Requests received after this period may be considered at the discretion of Swadeshi Flavors.

Replacement-

Where a replacement is approved, Swadeshi Flavors may arrange a replacement product subject to product availability and delivery serviceability. If the same product is unavailable, an appropriate alternative or refund may be offered where applicable.

Cancellation and Refund -

For information regarding cancellation before dispatch, please refer to our Cancellation Policy. Cancellation after dispatch may not be possible because food products may already have been processed, packed, and handed over to the delivery partner.

Contact Us

For return, replacement, or refund assistance, please contact us:

Swadeshi Flavors
Behind Dangi Factory, Azad Nagar, Bhilwara 311001, Rajasthan, India
Mobile - +91 77289 75187, +91 63500 90941
Email Id -info@swadeshiflavors.com

Please mention your Order Number when contacting us regarding a return, replacement, or refund.
We appreciate your trust in Swadeshi Flavors and our commitment to bringing the authentic taste of India's traditional Achaar to your home.